Community Education FAQ

Class Registrations and Eleyo Accounts

Make sure you are using the email address you signed up with. If you get a message that your email or password is incorrect, click on the “forgot your password” link. It will ask you to enter your email, and send you your password that way. That doesn’t work for all browsers – if that doesn’t work for you, call our office 734.424.4180 and we can manually reset the password.

Q: It says my email doesn’t exist.

You probably set up the account with an old email address. You can call our office (734-424-4180) and we will correct the email address and set you up with a new login

Q. How do I update my account information?

Log in to your account, then click on the Profile tab. Select the parts of your profile you want to edit. Be sure to click save changes when you are finished.

Q. Why don’t I get any emails about classes? My child’s friends do. Your email may be out of date. Please update your family information online (see above) or call our office for help to do so: 734.424-4180. Because of the volume of people we send course information to, we communicate primarily by email. It’s important to keep yours up-to-date for most efficient sharing.

REFUND POLICY

Dexter Community Education does not offer refunds, credits or reduction of fees for any class missed by a student, including late registration. Unless a different policy is specified in the course description, full refunds (minus a $5 processing fee) will be given for requests received at least one week before the course begins.

If a class is cancelled for lack of enrollment, you will receive a full refund. A class canceled by Community Education because of weather, instructor illness, etc, will be rescheduled if possible. If a class cannot be rescheduled, a prorated refund will be offered.

Class Registration

Q. Do I have to come in to the office if I don’t want to/can’t register online? No. You can call us and we can take credit card payment over the phone or you may mail a check with the enrollment form to Community Education, 2704 Baker Rd., Dexter, MI 48130.

Q. How do I know if my course will run? If minimum enrollment is not met by the registration deadline (at least one week prior to start date, sometimes earlier), we will let you know the course won’t run and refund your payment to your credit card or by check if you paid with cash or check.

Q. Why is the course cancelled—it doesn’t start for a week? Instructors need time to order materials and plan. If a course doesn’t meet minimum enrollment by one week prior to start date, we cancel to allow registrants and instructors time to make alternate plans.

Q. How do I find the course I want online? There are two ways:

Click on the appropriate tab (Adult Programs, Athletics, Child Care, Jenkins ECLC, Youth Programs) and use the pulldown menu under each to narrow the categories. On each of those subpages, there are listings for the courses available in each category. Click on a course to learn more and/or register.
Search by keyword or category in the Search box on the homepage. Use Advanced Search to search by start date and other more specific options.

Q. The computer says the registration deadline has passed or the course is full. Am I out of luck? Please call our office. There may be space and time to add a student, or we can put you on the waiting list in case we have enough interest to add spaces.

Q. How do I know my registration went through online? The software sends a confirmation of registration. You can also check your account activity to confirm you are registered properly.

Q. What is the Refund Policy? Refunds for dropping a class must be requested at least one week before class begins. There is a $5.00 per class processing fee for refund requests. There is no refund, credit, or reduction of fees for any class missed by a student, including late registration.

Notifications/Cancellations

When weather or building issues affect our programs, we usually notify people first through email. This is simply the most efficient method when we are dealing with a large number of affected customers. Please ensure that your account includes your most current email so that we can share important information with you

AFTER SCHOOL CLASS CANCELLATIONS

Q. What happens when after school classes are cancelled due to weather or other circumstances? Parents should have an advance plan with students about what to do in the event that classes are cancelled. If the weather is questionable, whenever possible, we make the decision to cancel by 2:00pm. At that point, we send an email to the affected families. The schools will make an announcement to students. For those occasions when a back-up plan is not in place or something changes, students should go to their school office for help in contacting parents. You may also opt-in to receive notifications via text message. To do so, in your Eleyo Use Profile, check the box next to your phone number to indicate you can receive SMS (short message service). You may also opt-in to receive notifications via text message. To do so, in your Eleyo Use Profile, check the box next to your phone number to indicate you can receive SMS (short message service). Please ensure that your account includes your most current email so that we can share important information with you.

CLASS SCHOLARSHIPS

Dexter Community Education offers Dexter School District families need-based scholarships for most of our programs. We offer one per child per catalog.

Generally, students who qualify for free lunch through the schools qualify for a scholarship of up to $100 for one class; students who qualify for reduced lunch may be eligible for a partial scholarship. We may also offer scholarships for families with special circumstances on a case-by-case basis.

We are not able to offer scholarships for programs that are not run by Community Education, nor for classes that do not meet minimum enrollments. All scholarships require the Director’s approval. If you register for a class using a scholarship and cancel less than one week prior to start date, you will forfeit your scholarship for that semester. Your signature on the application below indicates that you have read and accept these policies.

Once our office receives your application, we will confirm eligibility, but hold registration until the course meets minimum enrollment. Your “place in line” will be preserved. Once minimum enrollment is met, we will register your child and send you confirmation.

Community Education Class Scholarship Application

School Age Care

Enrolling in Child Care

Once you have added a child to your account you can select to enroll them in the child care provided by your district or organization directly from your dashboard.

1. Navigate to Dexter Schools' Eleyo site and click Sign In.
The Sign In page is displayed.
2. Sign into your account.
Your Dashboard is displayed.

3. Under "Enroll In" select the desired child care service.

The registration page for the selected child care service is displayed.
4. Under "Attending Child" select the child you would like to enroll, or click Add New Child.
Clicking Add New Child will provide a form to enter the child's details. Once completed, click Add New Child.

5. Once selected, click Looks Good. Start Registering.
The Emergency Contacts and Authorized Pickups screen is displayed.
6. Review your displayed Emergency Contacts and confirm they are authorized for drop off/pick up, or click Add Emergency Contact to add new emergency contacts.
First time registrants must enter at least one emergency contact.

Note: Districts or organizations may set a minimum number of emergency contacts that are required for each child.

7. Once complete, click Verify Contacts/Pickups and Continue.
8. Review the displayed program and season information, then select your child care location.
9. Click Use Location and Continue.

Note: If your district has setup terms and conditions or any required questions for registering in child care, you will be presented with them here.

The contract schedule page is displayed.

10. Select your schedule type as either: Consistent Schedule, Pick Your Weeks, Pick Your Days, Drop-In, or Non-School Day.

Note: Schedule Types are set by the district or organization, not all options may be available.

Consistent Schedule: Pick the same days of the week for every week.
Pick Your Weeks: Choose consistent days but pick the weeks of attendance.
Pick Your Days: Pick a varied schedule of specific dates.
Drop-In Days: Pick selected days for emergency care without other contracted care.
Non-School Days: Allows child care on non-school days without other contracted days.

Depending on your selection, you will be presented with different scheduling options for selecting days or weeks of care.

11. Choose your dates and times.
12. Once your schedule is selected click Complete Schedule Setup and Continue.
13. If required, complete the required questions and click Complete Questions and Continue.
The listed questions are designated by the district or organization that provides the child care and can vary from program to program.
14. Select an existing payment method or click Add Saved Payment Method.
Selecting to add a payment method will prompt you to add a bank account or credit/debit card for payment processing.

15. Click Complete Registration.
The enrollment confirmation page is displayed.

Your request for child care is submitted and is pending approval from the district. When the district has approved the request, you will receive an email confirmation of the approval.

Registering for Non-School Day Care

1. Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed.
2. Sign into your account.
Your Dashboard is displayed.
3. Under "Your Accounts" select the desired Child Care Account.

The child care contract page is displayed.
4. Click Register Non-School Days.

5. Select your attending child and click Continue.
6. Select the season and click Continue.
A list of Non-School Days for the selected season is displayed.
7. Select the Non-School Days you want to register for.
8. Click Continue.
The Choose Location screen is displayed.

9. Select the Non-School Day location from the drop down for each selected date.
10. Click Continue.

If your district has setup terms and conditions or any required questions for registration for the Non-School days, you will be presented with them here.

Once all steps have been completed, your request for non-school day care will be submitted and is pending approval from the district. When the district has approved the request, you will receive an email confirmation of the approval.

Note: Non-School Days can only be canceled from your account page before they are approved by your district or organization. If you need to cancel care on a Non-School Day after it has been approved, you must contact the site administrator for your district or organization.

Viewing Registered Non-School Days

Once your request for Non-School Day care is approved, you can view those dates by:

Click Your Dashboard in the footer section.
Under “Your Accounts” select the child care account the non-school days are associated with.
Under “Current and Upcoming Contracts” select your child’s contract
Any non-school days the child is registered for will be listed under the “Non-School Days” header.

Adding Emergency Contacts and Authorized Pickups

Adding a family member or relationship to your Eleyo account allows you to set them as emergency contact, or as an authorized pickup.

Emergency contacts are persons listed on file to contact in case of an emergency. This contact information applies to all district courses and care. Authorized pickups in Eleyo are persons that are able to pick a child up from child care.

Each of these options are different but both can be added to the same relationship.

By default, emergency contacts are not listed as authorized pickups in the Eleyo Child Care Attendance app and can not sign children out through the kiosk. They need to be added as an authorized pickup before sites can release the child to them.

Adding an Emergency Contact

Emergency Contacts for a child may be added or updated during the Child Care registration process for a new Season (School Year or Summer). If you need to update Emergency Contacts for a child before or after completing a registration, use these steps:

Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed.
Sign into your account.
Your Dashboard is displayed.
Under "Manage Family Members" find your child and click Edit Emergency Contacts.
Click Add Emergency Contact or Create New Emergency Contact.

If you have already created the family member/relationship in Eleyo, click Add Emergency Contact and select them from the list that is presented or click Choose.

If you have not created the family member/relationship, click Create New Emergency Contact. Complete all required fields and click Create Emergency Contact.

NOTE: Emergency contacts must be added for each child separately.

You can use the Edit pencil icon to update an existing contact person or use the red Remove icon to delete a contact person.

Adding an Authorized Pickup

In Eleyo, any user account listed as a parent of the child will automatically be listed as an authorized pickup. To add additional family members/relationships as an authorized pickup for your child in Eleyo, use these steps:

Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed.
Sign into your account.
Your Dashboard is displayed.
Under "Your Accounts" select the desired Child Care Account.
Under "Account Management" click Manage Authorized Pickups.
Click Add Authorized Pickup.

If you have already created the family member/relationship in Eleyo, click the "Person" drop-down and select them from the list that is presented. Enter or update the person's phone number, then click Save Authorized Pickups.

If you have not created the family member/relationship, click the "Person" drop-down and select Other. Enter the person's name, phone number, and optionally add a note to describe the person (such as uncle, grandparent, or friend), then click Save Authorized Pickups.

NOTE: Authorized pickups must be added for each child separately.

You can remove an authorized person at any time by clicking the red Remove icon and clicking Save Authorized Pickups.

Adding Auto Pay for Child Care Accounts

Auto pay for child care programs are set up per child care account. If you have multiple children or contracts with more than one program, you can have more than one auto pay set up.

To add auto pay for a child care account:

1. Navigate to your program's Eleyo site and click Sign In or Your Account.
2. Scroll down to the footer of the page and click Your Dashboard.
3. Under Your Accounts, select the desired Child Care Account.

The child care account page is displayed.

4. Under Auto Payments, click Setup Auto Payments.
The Choose Method for Auto Payments modal is displayed.

5. Select your desired payment method or click Add Saved Payment Method.
6. Click Use Selected Payment Method.
The payment method is added for the selected child care account.

Note: If you need to update credit card information or bank routing details, you need to remove the current payment method and enter the information as a new payment method.

Printing Your Child Care Tax Statements

If you have paid for child care or preschool over the course of the previous year, Eleyo automatically generates tax statements for each program you have enrolled in. These statements can be downloaded from your account dashboard and will become available after January 1st of each year.

To download your child care tax statements:

The child care contract page is displayed.
4. Under "Account Management", click Download Tax Information.

The Tax Statements screen is displayed.
5. Select the statement of the year you would like to view.
The PDF is downloaded to your computer.

Note: If you have multiple child care accounts, you must complete the steps above for each account.
All payments on the tax statements are categorized by the payer.

Receipts and invoices can be downloaded from the "Your History" section online. Receipts are only visible to the person that made the specific payment (not by all account owners).

If you have any questions on your tax statement, contact communityed@dexterschools.org for assistance.

Camp Dexter

Frequently Asked Questions about Camp Dexter

Frequently Asked Questions about Camp Dexter

Student Information

If there is any additional information you feel is important for us to know that would help make your students' camp experience as awesome as possible, please communicate that with our staff on the first day of camp. Our mission is to provide a safe, fun summer experience they will remember for a lifetime!

What do I need to send for Camp every day?

Please pack a lunch and two snacks for your camper each day. On field trip days, label your camper's lunch bag because we will place them in large coolers and take them with us on the buses.
spray sunscreen (per license rules, we aren’t allowed to supply sunscreen)
water bottle
on swimming (Mondays) and spray park days (Thursdays), bring a bathing suit AND towel, and a plastic bag for wet gear afterwards.
appropriate footwear for running around inside & out (flip flops aren’t conducive to gym & playground activities!)

Field Trips

Dexter bus drivers take us to a fun field trip destination each week with many NEW destinations this year and a return to the top two Camp D favorites. We also go to Blue Heron Bay Splash Park each week. A copy of the field trip schedule will be available at the beginning of June.

Dropoff

Camp Dexter students can be dropped off beginning at 7:30 am. Our morning activity starts around 9:00 am - please drop them off by this time if possible.
On field trip days, your student needs to be here by the time the buses leave. A communication will go out each week to the families registered that week with those times.
A parent/guardian is expected to walk their student into the building. You must sign your child in on the iPad on the information table in Hill hallway.
Students should arrive with sunscreen applied.

Pickup

Sign your student out on the iPad at the information table . Even if you get your student from the playground at the end of the day, enter the building and sign them out. BE SURE TO SIGN YOUR STUDENT IN & OUT EACH DAY. Accurate records are required for child care licensing purposes.
Students may be picked up before 6:00p according to your needs but must be picked up no later than 6:00 pm.
Be sure to make contact with a camp staff person at pick up so they know you arrived to pick up your child.
Only people listed on your Child Care Account as an Authorized Pick-Up will be able to sign out your child. If you need to add a grandparent or similar to that list, visit this website for directions. Our Eleyo home page is https://dexterschools.ce.eleyo.com/ If you aren't able to manage authorized pickups on your account, reach out to our office.

Medical Information

If your student has allergies, a medical condition, or requires medication at school, please make sure you communicate their needs to Community Education. We will be following up with parents of students with allergies and/or medical concerns in the next couple of days. Your students' safety is our highest priority!

WHEN WILL I GET CHARGED FOR MY SCHEDULED DATES?

Invoices are sent the Monday of the week prior to your scheduled dates, and payment is due that Friday. Check the Camp Dexter handbook for specific dates.

My child is sick or won't be attending camp on a scheduled day do I need to tell anyone?

You do not need to let us know if your child won't be attending camp (this is different than our After Care policy).

Swimming Info for Camp Dexter

Camp Dexter participants always have the option of swimming or not - their choice.

Wylie Pool The campers are offered an opportunity to pass a swim test each week. This is completely optional. Those who pass are allowed to swim in the deep end of the pool and use the diving boards. Unless they pass the test, they must remain in the shallow end of the large pool or in the small pool. Some staff may get in the pool with the kids. The others sit on the bench next to the small pool. We always have 1-2 lifeguards. Historically, about 90% of the participants remain in the small pool. Some parents send their kids with a life vest, with the zipper up the front. Totally acceptable. These are available at Meijer, Target, Costco, etc. The individual inflatable arm bands are unsafe and not allowed.
Independence Lake Blue Heron Bay Splash Park. The facility staff supervise the children plus our camp staff observe them as well. We spend 60-75 minutes at the splash park. There is no deep water at BHB. The water slides empty into step out lanes. BHB employs splash park attendants - no lifeguards.
Rolling Hills Water Park Those who have passed the Wylie swim test are allowed in the wave pool, lazy river and on all water slides. They will wear a neon yellow wristband (provided). Those who have NOT passed the Wylie swim test are allowed to play in the zero-edge area and on the kiddie slide, but are not allowed in the wave pool, lazy river or the water slides.

My child is enrolled in other district activities in the summer. Is transportation provided to & from camp?

Camp Dexter does not coordinate transportation between buildings for other activities.

Facilities

Checking Availability

In This Section