Community Education FAQ
Q: I can’t log in.
First make sure you are using the email address you signed up with. If you get a message that your email or password is incorrect, click on the “forgot your password” link. It will ask you to enter your email, and send you your password that way. That doesn’t work for all browsers – if that doesn’t work for you, call our office and we can reset- the password for you manually at our end.
Q: It says my email doesn’t exist. You probably set up the account with an old email address. You can call our office (424-4180) and we will correct the email address and set you up with a new login.
Q. How do I update my account information? Log in to your account, then click on the Profile tab. Select the parts of your profile you want to edit. Be sure to click save changes when you are finished.
REGISTERING FOR COURSES ONLINE
Q. How do I find the course I want online? There are two ways:
- Click on the appropriate tab (Adult Programs, Athletics, Child Care, Jenkins ECLC, Youth Programs) and use the pulldown menu under each to narrow the categories. On each of those subpages, there are listings for the courses available in each category. Click on a course to learn more and/or register.
- Search by keyword or category in the Search box on the homepage. Use Advanced Search to search by start date and other more specific options.
Q. The computer says the registration deadline has passed or the course is full. Am I out of luck? Please call our office. There may be space and time to add a student, or we can put you on the waiting list in case we have enough interest to add spaces.
Q. How do I know my registration went through online? The software sends a confirmation of registration. You can also check your account activity to confirm you are registered properly.
Q. Do I have to come in to the office if I don’t want to/can’t register online? No. You can call us and we can take credit card payment over the phone, you can fax (734-426-9515) your enrollment form with credit card information, or you may mail a check with the enrollment form to Community Education, 3060 Kensington, Dexter, MI 48130.
Q. How do I know if my course will run? If minimum enrollment is not met by the registration deadline (at least one week prior to start date, sometimes earlier), we will let you know the course won’t run and refund your payment to your credit card or by check if you paid with cash or check.
Q. Why is the course cancelled—it doesn’t start for a week? Instructors need time to order materials and plan. If a course doesn’t meet minimum enrollment by one week prior to start date, we cancel to allow registrants and instructors time to make alternate plans.
Q. Why don’t I get any emails about classes? My child’s friends do. Your email may be out of date. Please update your family information online (see above) or call our office for help to do so: 424-4180. Because of the volume of people we send course information to, we communicate primarily by email. It’s important to keep yours up-to-date for most efficient sharing.
Q. Why don’t I get the catalog mailed to me? We do a bulk mailing that is supposed to go to all residents of the school district according to the post office’s mailing lists. Occasionally some addresses in townships are not included. You can view the course catalog online, and we also have hard copies in our office that you can pick up. If that is difficult for you, please call our office and we will hand-address one to you.
AFTER SCHOOL CLASSES
Q. What happens when after school classes are cancelled due to weather or other circumstances? Parents should have an advance plan with students about what to do in the event that classes are cancelled. If the weather is questionable, whenever possible, we make the decision to cancel by 2:00pm. At that point, we send an email to the affected families. The schools will make an announcement to students. For those occasions when a back-up plan is not in place or something changes, students should come to the Community Education office in the Community Pool Building and we will assist with arrangements.
SCHOOL SPORTS PAY TO PLAY
Q. How do I pay for my student’s participation in a school sport? You may register for School Athletics Pay to Play online using our website or by phone. Here is the shortcut to that page: School Athletics Payment
- If you have any problems, we recommend that you first call the athletic department to register by phone because they deal with the school coaches and this way the rosters will be most up-to-date. Their number is 424- 4170.
- We can also take school athletics payments over the phone or by fax; it’s just most efficient to do so via the athletic department.